Here is the long promised conclusion to Touch the Insight. Recall, that that posting was about an attempt to use physical prototyping not to get to a solution but to better understand the complexities in a challenge.  And I happy to report that it was not a flop.  Turns out that prototyping insights is not that different than prototyping solutions.  The main difference is the mental acrobats the design team performs in order to craft prototypes that give the sense of the insight.  The best prototypes were the ones that used analogies. For example we compared one of our work process against traditional mopping (difficult) and the Swifter (mopping made easier).   This allow the participants to consider how might we make our difficult process more Swifter-like.

 
Read more here.